GLOWSPACE — SHIPPING & DELIVERY POLICY

This is our shipping and delivery policy. It applies to all orders purchased from us.

References to business days in this policy mean Monday to Friday (excluding any UK public or bank holidays).

Delivery estimates begin after your order has been dispatched. We usually dispatch orders within 2 business days, subject to stock and availability.

1. UNITED KINGDOM ORDERS

1.1. SHIPPING INFORMATION

Delivery Locations Orders to the Highlands and remote islands of the United Kingdom may incur additional shipping costs. Delivery times to these locations may also differ from the estimates below. We will notify you of any such matters either at the time of placing your order or, in any event, prior to dispatch.

Shipping Method Orders are shipped via an appropriate courier of our choosing. Tracking details will be provided once your order has been dispatched.

Timeframe All orders are sent using EXPRESS DELIVERY. Your order will usually be delivered within 1–2 business days of being shipped.

Delivery Cost The delivery fee is £0. Very large orders may attract additional shipping costs. You will be notified before dispatch if this applies.

1.2. DELAYS

We will make sure, as far as reasonably practicable, that your order is delivered within the stated timeframes. We are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions.

If your order is delayed, please check the tracking information provided by the courier. If you cannot access tracking or have further questions, you can contact us at:

benprowen@gmail.com

If you believe your order has been lost, please refer to the section below.

1.3. LOST OR DAMAGED ORDERS

Your goods remain at our risk until delivery, in accordance with consumer laws.

If your order is lost or damaged in transit and the fault lies with the courier, we will usually ensure that you are refunded or provided with replacement items.

There are circumstances where we cannot be held liable for lost or damaged orders. You must take reasonable steps to ensure safe delivery by:

I. Providing the full and accurate delivery address when placing your order. II. Providing any further relevant delivery instructions. III. Engaging with any requests made by the courier for information. IV. Collecting your order from any parcel shop or drop-off point within the required timeframe. V. Providing any required documentation to customs for clearance (where applicable).

We will make enquiries with the courier to establish whether an item has been lost. Upon confirmation, we will begin issuing a refund or replacement.

If you wish to return an item due to damage in transit, please consult our returns policy.

2. INTERNATIONAL ORDERS

2.1. SHIPPING INFORMATION

Delivery Locations We currently ship to: – All EU Member Countries

Orders to remote areas may incur additional shipping costs and may have different delivery times. We will notify you of these matters either at the time of placing your order or prior to dispatch.

Shipping Method Orders are shipped via an appropriate courier of our choosing. Tracking details will be provided once your order has been dispatched.

Timeframe All orders are sent using EXPRESS DELIVERY. Your order will usually be delivered within 3–5 business days of being shipped.

Delivery Cost The delivery fee is £0.

2.2. DELAYS

We will make sure, as far as reasonably practicable, that your order is delivered within the stated timeframes.

Delivery may take longer if your order is held by customs. You must ensure that you provide all relevant paperwork and details required for customs clearance.

We are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or third-party faults.

If your order is delayed, please check the courier tracking information. If you cannot access tracking or have further questions, contact us at:

benprowen@gmail.com

If you believe your order has been lost, please refer to the relevant section above.

2.3. IMPORT DUTIES AND TAXES

In some countries, your order may be subject to import tax and/or duties upon arrival. Any additional import charges must be paid by you.

If you do not pay these charges, your order may be returned to us. In such cases, we cannot refund outbound or inbound shipping costs. These costs will be deducted from your total refund.

You may check with your local customs office before placing an order to confirm any applicable duties or taxes.